Holding Others to Account: Addressing Performance with Confidence
0 of 1 lessons complete (0%)
Exit Course
Back to lesson
Holding Others to Account: Addressing Performance with Confidence Quiz
1.
Holding someone to account starts by identifying:
1
Who made the mistake
The gap between what was agreed and what happened
How serious the consequence should be
Whether somebody else noticed
2.
When someone doesn’t follow through, a leader should first:
1
Assume they weren’t trying
Ignore it once
Understand what happened
Begin a formal process
3.
Which is the best example of factual feedback?
1
“You’re unreliable.”
“You don’t care enough.”
“Your attitude isn’t good enough.”
“We agreed this would be completed by Friday, and it hasn’t been completed.”
4.
Why should small performance gaps be addressed early?
1
So staff know who is in charge
Because repeated behaviour can become normal
Because every mistake is serious
So leaders have fewer conversations
5.
Being kind when holding someone to account means:
1
Avoiding uncomfortable issues
Lowering the standard
Respecting the person while remaining clear about the expectation
Giving them several chances before mentioning it
6.
Which question is a useful way to understand a performance gap?
1
“Why didn’t you listen?”
“Talk me through what happened.”
“Who is responsible for this?”
“Don’t you think this is unacceptable?”
7.
A good accountability conversation should finish with:
1
A clear next step and follow-up
A warning
An apology
A longer discussion
8.
Why is follow-up important?
1
It allows leaders to check whether agreed change actually happened
It shows staff they are being watched
It removes the need for feedback
It makes every issue formal
9.
Fair accountability means:
1
Treating every situation exactly the same
Only challenging weaker performers
Maintaining clear standards while considering the context
Allowing strong performers more flexibility
10.
A healthy accountability culture is one where:
1
Managers hold everyone else accountable
Performance concerns are saved for appraisals
Mistakes are prevented completely
Everyone, including leaders, takes responsibility and follows through
